Frequently Asked Questions
Everything you need to know about your KKR official merchandise and orders.
How can I track my official KKR jersey order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Order History' section in your account.
What is the return policy for fan gear?
We offer a 7-day return and exchange policy for most items, provided they are unused, have all original tags attached, and are in their original packaging. Please note that personalized jerseys cannot be returned.
Do you offer international shipping for global fans?
Yes, we ship KKR merchandise to fans worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I ensure I order the correct size?
Every product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart to ensure the perfect fit for your match-day kit.
What payment methods are accepted?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. All transactions are processed through a secure, encrypted payment gateway.
Is the merchandise sold here 100% authentic?
Absolutely. This is the official Kolkata Knight Riders online store. All products, from match jerseys to lifestyle apparel, are 100% authentic licensed merchandise.